Shipping policy

Exotic Pro Shipping Policy

Effective Date: May 1, 2024
Last Updated: June 11, 2026

At Exotic Pro, we believe shipping should be fast, reliable, and transparent. We provide clear timelines, honest costs, and proactive support so your order reaches you safely.

Shipping Locations

  • We ship domestically across the United States and internationally to many countries.
  • Availability may vary based on carrier restrictions, product type, and local regulations (see International Orders below).

Shipping Rates (United States)

  • FREE standard shipping on orders of $20 or more, via USPS Ground Advantage.
  • Flat $4.95 standard shipping on orders under $20.
  • Expedited shipping (faster USPS service) is available at checkout for an additional fee — you choose the speed you want and pay only for the upgrade.

Order Processing (Pacific Time)

  • Same-day processing. Orders placed before 2:00 PM PST on a business day ship the same business day. Orders placed after 2:00 PM PST ship the next business day.
  • Weekends & holidays. Orders placed on weekends or U.S. public holidays ship the next business day.
  • Exceptions. Pre-orders, backorders, bulk/wholesale orders, or orders flagged for payment verification or fraud review may take longer. We’ll notify you if your order is affected.

Delivery Timeframes

Domestic (USA)

  • Standard (USPS Ground Advantage): typically 2–5 business days after shipment.
  • Expedited: faster options available at checkout; delivery estimates are shown at the time of purchase.

International

Delivery times vary by destination and customs clearance. Typical estimates:

  • Canada: 5–7 business days
  • Europe: 7–10 business days
  • Asia-Pacific: 7–12 business days
  • Other regions: 7–14 business days

Customs processing, local carrier performance, and events outside our control may affect these timelines. All delivery times are estimates, not guarantees.

International Orders, Duties & Restrictions

  • International shipping cost is calculated at checkout based on weight, destination, and service.
  • Duties, taxes & import fees (DDU). International orders ship Delivered Duty Unpaid. You are responsible for all customs duties, VAT/GST, and local import taxes, which are billed by your local authorities and are not included in our prices or shipping charges. Please check your country’s import rules before ordering, as unpaid duties can delay or return a shipment.
  • Restricted products. Some health & beauty items — including certain aerosols, pressurized products, items containing batteries, and certain supplements or ingredients — cannot be shipped to some countries due to carrier or customs restrictions. If your order is affected, we’ll notify you and issue a full refund for the restricted item(s).

Order Tracking & Notifications

  • Tracking is sent via email, SMS, or your Exotic Pro account as soon as your order ships.
  • Carrier tracking may take up to 24 hours to begin updating.
  • High-value orders ($150+): signature confirmation may be required at delivery for your protection.

Packaging

  • All products are carefully packaged to protect them in transit.
  • Fragile items receive special handling and secure packaging.
  • We prioritize eco-friendly and recyclable materials wherever possible.

Partial Shipments

To get your order to you faster, we may ship items separately. You will never be charged extra shipping for split shipments.

Lost, Stolen, or Damaged Packages

Please notify us within 7 days of the marked delivery date to be eligible for support.

  • Lost or damaged in transit: we’ll open a claim with the carrier and follow their requirements. Refunds or replacements are issued once the claim is confirmed, handled on a case-by-case basis.
  • Marked delivered but not received / stolen: a carrier grace period may apply before we can investigate. These cases are handled according to carrier policy and on a case-by-case basis.

Holiday Shipping

During peak seasons we recommend ordering early to ensure on-time delivery. Updated holiday cutoff dates are posted seasonally on our website. Exact dates vary by year and carrier.

Force Majeure

We are not liable for shipping delays caused by events outside our control, including severe weather, natural disasters, pandemics, strikes, supply-chain disruptions, carrier delays, or government restrictions.

Questions or Assistance

This policy works together with our Return & Refund Policy and Terms of Service. If you have any issue with your shipment, our support team is here to help.

Exotic Pro LLC
Email: CS@exoticp.com
Phone: (888) 336-1605
Address: 2325 S Otis St, Santa Ana, CA 92704, USA
Contact Form: https://www.exoticp.com/pages/contact-us