Privacy policy

Exotic Pro Privacy Policy

Effective Date: May 1, 2024
Last Updated: June 11, 2026

Introduction

Exotic Pro LLC (“we,” “us,” “our”) operates www.exoticp.com and related features, tools, products, and services (collectively, the “Services”). Powered by Shopify, we aim to deliver a curated, secure, and transparent shopping experience.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit, use, purchase from, or otherwise interact with the Services. By using the Services, you acknowledge that you have read and understand this Privacy Policy.

1. What “Personal Information” Means

“Personal information” means information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified information.

2. Personal Information We Collect

Information You Provide Directly

  • Contact details: name, email, phone number, billing and shipping address
  • Payment details: payment card or account information (processed securely by our payment partners; we do not store full card numbers)
  • Account information: username, password, preferences
  • Transactions & interactions: items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled; support inquiries; product reviews

Information Collected Automatically

  • Device & usage data: IP address, browser, device identifiers, operating system, pages viewed, date/time stamps, interaction logs, referral URLs
  • Cookies & similar technologies: cookies, pixels, tags, and SDKs used to remember preferences, improve performance, measure traffic, and personalize your experience (see Cookies & Your Choices below)

Information From Other Sources

  • Service providers: payment processors, fulfillment and shipping partners, analytics, security, and cloud hosting providers
  • Partners: where permitted by law, for fraud prevention, analytics, or advertising measurement

3. How We Use Your Personal Information

  • Provide and improve the Services: process payments, fulfill orders, manage your account, remember preferences, enable returns and exchanges, and personalize your experience
  • Marketing & communications: send product updates, offers, and newsletters (you can opt out anytime)
  • Security & fraud prevention: authenticate accounts, detect and prevent fraud, and protect our customers and the Services
  • Customer support: respond to inquiries and resolve issues
  • Analytics & research: understand usage and improve content, performance, and features
  • Legal compliance: comply with laws, respond to lawful requests, and enforce our terms

4. Use of AI and Automated Tools

We use AI-assisted and automated tools to enhance your experience — for example, to deliver faster customer support, provide personalized recommendations, strengthen fraud detection and account security, and optimize order fulfillment and logistics.

  • We handle data consistent with GDPR, CCPA/CPRA, and other applicable privacy laws.
  • Where feasible, we anonymize or aggregate data used to improve these tools.
  • We do not sell your personal information, and we do not sell your personal information for AI purposes.
  • Your choice. You may request exclusion from the use of your data to improve our AI tools by contacting CS@exoticp.com. This will not affect your ability to shop or receive support.

5. Cookies & Your Choices

We use cookies and similar technologies to remember your settings, improve performance, analyze traffic, and (where permitted) personalize content and ads.

  • We provide a cookie consent manager on our site that lets you accept or decline categories of cookies — Required, Personalization, Marketing, and Analytics — and change your choices at any time.
  • Required cookies are necessary for the site to function (for example, logging in and adding items to your cart) and cannot be switched off.
  • You can also control cookies through your browser settings. Disabling certain cookies may affect site features.

6. How We Disclose Personal Information

We may share personal information:

  • Service providers (processors): trusted third parties that enable operations — payment processing, hosting, analytics, security monitoring, and order fulfillment and shipping
  • Marketing partners: for marketing services and performance measurement (subject to your rights; see Your Rights & Choices)
  • When you direct or consent: for example, shipping to a third-party address or using social logins
  • Affiliates / corporate group: for legitimate business purposes consistent with this Policy
  • Business transfers: as part of a merger, acquisition, financing, or sale of assets
  • Legal & safety: to comply with laws or protect rights, property, and safety

7. Relationship with Shopify

Our store is hosted on Shopify, which provides the e-commerce platform. Information you submit may be processed by Shopify (and certain third parties) in countries other than your own. Shopify may also use aggregated merchant data to improve its platform. In such cases, Shopify acts as an independent controller and is responsible for related privacy requests. Learn more at https://privacy.shopify.com.

8. Security & Data Retention

We use SSL/TLS encryption, secure payment gateways, firewalls, access controls, and continuous monitoring. We encourage account holders to enable two-factor authentication (2FA).

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose.

9. International Users & Data Transfers

We serve customers worldwide, and your data may be processed in other countries. When transferring personal data from the EEA or UK, we rely on Standard Contractual Clauses or other lawful transfer mechanisms that ensure adequate protection.

10. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access / know what information we hold
  • Delete your personal information
  • Correct inaccuracies
  • Request portability (a portable copy)
  • Opt out of the sale or sharing of personal information for targeted advertising (where applicable)
  • Manage communications — unsubscribe at any time

Opt-out preference signals. Where required by law, we recognize browser-based opt-out preference signals such as Global Privacy Control (GPC) as a valid request to opt out of the sale or sharing of personal information for the browser or device that sends them.

EEA/UK users may also object to or restrict processing in certain cases and withdraw consent (without affecting prior lawful processing).

We will not discriminate against you for exercising your rights, and we may ask for information to verify your identity as permitted by law. To exercise your rights, contact CS@exoticp.com or use our Contact Form. For requests where Shopify is the controller, visit https://privacy.shopify.com.

11. Children’s Privacy

Our Services are not directed to children under 13 (or the local age of majority). We do not knowingly collect information from minors, and we have no actual knowledge of selling or sharing the personal information of individuals under 16. If we learn that a child has provided personal data, we will delete it promptly.

12. Third-Party Websites & Links

Our site may link to external websites. We are not responsible for their privacy practices or content. Please review third-party privacy policies before sharing information.

13. Updates to This Privacy Policy

We may update this Policy from time to time for operational, legal, or regulatory reasons. We will post updates here and revise the “Last Updated” date. Where required by law, we will provide additional notice.

14. Contact Us

Exotic Pro LLC
Email: CS@exoticp.com
Phone: (888) 336-1605
Address: 2325 S Otis St, Santa Ana, CA 92704, USA
Contact Form: https://www.exoticp.com/pages/contact-us