Refund policy

Exotic Pro Return & Refund Policy

Effective Date: May 1, 2024
Last Updated: June 11, 2026

At Exotic Pro, your satisfaction comes first. We want you to shop with confidence, which is why every eligible order is backed by our Customer-First Return Promise. If something isn’t right, we’ll work with you to make it right — through a refund, exchange, or store credit. Because we sell health, beauty, and personal-care products, a few common-sense rules apply for safety and hygiene, and they’re explained clearly below.

Return Window

  • 30 days from delivery. Eligible items may be returned within 30 days of the delivery date shown by the carrier.

How to Start a Return

The fastest way to start a return is through your Exotic Pro account:

  1. Sign in to your account at account.exoticp.com. Enter your email address and we’ll send you a one-time login code — no password required.
  2. Open the order you’d like to return from your order history.
  3. Select “Request return,” choose the item(s) and a reason, and submit your request.
  4. We’ll review your request. Once an eligible return is approved, we’ll email you return instructions (and a prepaid label where applicable — for example, defective, damaged, or incorrect items).
  5. Ship the item(s) back as instructed. After we receive and inspect your return, we’ll process your refund or store credit within 3–5 business days.

Prefer help, checked out as a guest, or can’t access your account? No problem — email us at CS@exoticp.com or use our Contact page with your order number, and our team will start the return for you.

Please wait for return approval and instructions before shipping anything back — unauthorized returns sent without prior approval may not be processed.

What Can Be Returned

Unopened & Sealed Items

  • Items returned unused, unopened, and with all manufacturer seals intact, in their original packaging with any included accessories, are eligible for a full refund within the 30-day window.

Opened Health, Beauty & Personal-Care Items

  • For health, safety, and hygiene reasons — and consistent with standard practice across the beauty industry — opened or unsealed cosmetics, skincare, haircare, personal-care products, and supplements cannot be returned, except where the item is defective, damaged, or incorrect (see below). Once a seal is broken on these products, they cannot be restocked or resold.

Always Covered — Defective, Damaged, or Incorrect Items

  • If your order arrives damaged, defective, or incorrect, we’ve got you fully covered regardless of whether it has been opened. Exotic Pro will provide a prepaid return label at our expense and ship a priority replacement or issue a full refund. Please notify us within 7 days of delivery and include photos where possible so we can resolve it quickly.

Non-Returnable Items

For health, safety, and compliance reasons, the following are not eligible for return once opened or unsealed:

  • Opened or unsealed cosmetics, makeup, skincare, and haircare
  • Opened or unsealed personal-care and hygiene products
  • Opened or unsealed vitamins, supplements, and wellness products
  • Items marked Final Sale or Clearance
  • Digital products, e-gift cards, and downloadable content

Goodwill exceptions. If a non-returnable item is still in its original, unopened, sealed condition, contact our support team. While these items are generally non-refundable, we may approve exceptions on a case-by-case basis at our discretion to keep you satisfied.

Refunds & Store Credit

  • Refund method. Approved refunds are issued to your original payment method. If you prefer, you may instead choose Exotic Pro store credit.
  • Optional +10% store-credit bonus. Choose store credit instead of a refund and receive an extra 10% in value toward a future purchase. Store credit is optional, has no expiration date, is non-refundable, and cannot be redeemed for cash.
  • Processing time. Once we receive and inspect your return, we’ll process your refund or credit within 3–5 business days. Your bank or card issuer may take additional time to post the refund to your account.
  • Condition of returns. Refunds apply to items received back in their stated eligible condition. We reserve the right to decline a return, or to deduct the cost of return shipping or a reasonable amount for items returned not as described, used, missing parts, or not in original condition.

Return Shipping Costs

  • Change-of-mind returns. If you simply change your mind or no longer want an eligible (unopened, sealed) item, you are responsible for return shipping. We do not charge a restocking fee on standard change-of-mind returns.
  • Our error (defective, damaged, or incorrect). Exotic Pro covers all return shipping costs and provides a prepaid label.

Exchanges

  • You may request an exchange (size, shade, or product variation) instead of a refund on eligible items, subject to availability.
  • If the requested item is unavailable, you may choose a refund or store credit instead.

International Returns

  • The 30-day return window applies to international customers.
  • International customers are responsible for return shipping unless the item is defective, damaged, or incorrect.
  • Customs duties, taxes, and import fees are non-refundable.

Lost, Stolen, or Damaged in Transit

If a package is lost, stolen, or arrives damaged, please see our Shipping Policy for how to report it (notify us within 7 days of the marked delivery date) and how claims are handled.

Policy Updates

Exotic Pro may update or modify this Return & Refund Policy at any time. Changes are effective immediately upon posting to our website. This policy works together with our Terms of Service, Shipping Policy, and Privacy Policy.

Questions or Assistance

Exotic Pro LLC
Email: CS@exoticp.com
Phone: (888) 336-1605
Address: 2325 S Otis St, Santa Ana, CA 92704, USA
Contact Form: https://www.exoticp.com/pages/contact-us